|Frequently Asked Questions (FAQ)||1/11/2001|
Registered users are entitled to priority support. We try and respond within one business day. Problem Report Form.
1000 Banbury Court
Napa, CA 94558-4354
If you would like to register your product, inquire about pricing, discounts or institutional sales, please contact any of the above resources or e-mail us at firstname.lastname@example.org
We provide support for unregistered users only by e-mail. We try and respond to unregistered users within two business days. Please use the Problem Report Form
Copy the form below into your email and fill out.
Include as an attachment, a screen snapshot of the error or problem.
|Your Name||Date: ___ /___ /____|
|Your E-Mail Address|
|PSM Version (name or #)|
|Operating System Name/Version||[ ] Win ___ [ ]
[ ] Win 2000 [ ] Win XP
|Description of Problem
Be lavish. What were you doing, what messages or prompts did you receive?
From the attached screen shot what should we notice?
1. To get a screen snapshot of the application press ALT+Print_SCRN
2. This places the graphic of the window on the clipboard.
3. From there you can paste it into WordPad or Paint (both come with all windows versions) and then save it to a file you can then attach to your e-mail.
Contact us via email at: email@example.com